FAQ

How long does the dispatch take?

Our aim is to get your order to you as quickly as possible. Once you have placed your order, we need 1-2 business days to process it. Once your order has been processed, it will be dispatched, which takes 4-6 business days, therefore, it will normally be with you within 5-8 business days from placing your order.

What are the return conditions for Ethereal London?

To initiate a return, you have 14 days from the receipt of your order. The items must be unused, unworn, and unwashed, with all original labels and tags attached. The product must also be in its original packaging.

How do I start the return process?

To start the return process, please contact our customer service team at service@ethereal-london.com. They will provide you with a return address and a return form to include in the package.

Who bears the cost of shipping for returns?

The customer is responsible for the cost of shipping for returns. We recommend using a delivery service with a tracking code to ensure the package's safe return.

Contact

Ethereal London is operated by PJ Media Agency registered in Belgium, the company number is 0795230843 and the VAT ID is BE0795230843.

Address

Trinellestraat 20

Riemst 3770

How can you contact us?